Call Center

Ultimate Solutions

We have a variety of solutions that will help you to optimize your operation and build loyalty with your customers. MOTIVA has a Team with more than 30 years of experience in the industry. We are a Call Center Boutique, we mold the operation according to the client’s need, to offer a high degree of quality and satisfaction by creative and customized solutions. Our services are backed up by an excellent practice in diversified industries such as telecommunications, finance and banking, travel and leisure, health care amongst others

  • Other competitive advantages:
  • Training and quality process.
  • First call resolution.
  • State of the art techno-facilities.
  • 24 x 7 x 365 availability.
  • No language barriers

‘’We roll up our services for you’’

Call Center

Our devices are backed up by an excellent practice in diversified industries such as telecommunications,finance and banking, travel and leisure, healthcare amongst others.

Costumer Service

People have questions, we have answers. Giving great customer support is not only a requirement from your customers,it’s a necessity for companies big and small.


Tech Support

When your customers have a problem they should be able to receive timely responses from your company. From knowledgeable representatives to expert technical advice, we have you covered

Back Office

We create value by providing solutions that support your operation. Your team will be assisted with legal, marketing, accounting, operations support, order management and purchasing.

Data Entry

Sense of data should be a task done after gathering such data. Our service guarantees accurate and fast response times on every single touch point you generate


Collections

We take care of collecting your past due accounts, to reduce the cycle of collections, and the time you spend collecting on them. Our goal is to increase exponentially your business income by collecting more accounts in a shorter time

Market Research

What are your core values? Does your market segment need a different approach? Do you need to improve on the area of customer experience? Let us do the data gathering for you so you can improve on your business strategy

Sales

Our sales representatives are trained with our sales methodology to provide a complete sales process with high quality and guarantee you to meet your business goals



Lead Generation

Lead generation and appointment setting adding online channels for customer interaction generates conversations and responses that are better appreciated. Our platform allows for a consistent profile of your customers and improved level of service

Co-Sourcing Program

This program puts you in charge of your operation. We do the build-out, systems, integration and facilities management, hire your staff and reduce your risk and capital exposure. A US company with operations in Baja, Mexico, we can locate your programs at our facilities and quickly ramp up and support your contact center operation. Motiva’s Vendor Partner program takes much of the concern, risk and capital exposure from vendors that are looking for alternative near shore operations. We capture cost and pass along our expertise. You plot and accelerate your expansion quickly. Competitive pricing, governance and clear project management provides a host of options. You can choose our facilities, technology and human resource support and payroll program. Drop your management team in and you are ready to run your programs in a secured and managed environment. Our human-resources program provides you with qualified candidates for your operation. We source, hire and train your staff on the basics (computer and language) to quickly ramp your program. We will even put them on our payroll, if you wish to bundle your operational costs into a fixed monthly rate.

Co-sourcing program advantages

  • Operational Cost Solution.
  • Bandwidth Augmentation.
  • Experienced & Dedicated Project Management Team.
  • Proven Implementation Team.
  • Structured Support Services.
  • Partnerships with Industry Leaders.

BPO

With this program you will find the following benefits:

  • Reduce cost on your daily process and task
  • Efficiency and quickness, because sometimes you can struggle with delays or other internal
  • Quality on all activities and tasks











Business Process Outsourcing Services (BPO)

  • HR Services and administration
  • Document management (data entry, digitalization, document storage and backup for online
  • Back office & dispatch
  • Quality assurance (call monitoring), mystery shopper, continuous improvement with proven
  • Design, operate & optimize business processes.